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Shipping Policy

At Hengwin, we prioritize timely delivery and customer satisfaction. Our shipping policy outlines available options, estimated delivery times, and our commitment to ensuring a seamless experience for every shipment. Check below for more details.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when We hands the order over to the delivery service.
  • Generally, orders are shipped within 1-2 days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Flexible Shipping Solutions

Your order may be shipped from your local warehouse or international warehouse, depending on the inventory. Also, your order may be divided into several packages for shipment. To ensure that you can receive your order promptly and safely, we will choose the most appropriate shipping method for you.

Shipping Cost & Transit Time

In General:

Country

Shipping Method

Flat Rate (USD)

FREE Shipping

United States

Standard Delivery

$6

On orders over $60

United Kingdom

Standard Delivery

$8

On orders over $60

Australia

Standard Delivery

$8

On orders over $60

Europe

Standard Delivery

$8

On orders over $60

Canada

Standard Delivery

$10

On orders over $60

Asia

Standard Delivery

$8

On orders over $60

Other Countries

Standard Delivery

$10

On orders over $60

Estimated Delivery Time for Different Regions:

In General:

Regions

Standard Delivery

USA

5-8 Working Days

Canada

5-15 Working Days

Europe

8-10 Working Days

East Asia

5-15 Working Days

Southeast Asia

5-15 Working Days

Australia & New Zealand

5-15 Working Days

Other countries

5-15 Working Days

Attention:

  1. We only offer delivery on U.S.  excluding Colorado,Alaska, Hawaii, Puerto Rico,  Guam .
  2. P.O. Box or APO/FPO/DPO and International delivery are not available now.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can’t be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

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