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Warranty Replacement Policy

Please fill out the warranty form below if you need a replacement for a faulty component. This form must be accompanied by a copy of your proof of purchase. Without a properly completed Warranty Form and proof of purchase, replacements CANNOT be given.

Please check the list below to determine if your product is still covered by warranty before completing the form.

The following items’ main parts have a 1-year limited guarantee starting on the date of purchase:
30 Days limited warranty from date of purchase for:

Hengwin has the right to ask customers to send back defective parts or goods for inspection.

Customers do not have a legal right to a replacement if they unintentionally harm the product, misuse it and make it defective, attempt to repair the product themselves or have someone else do so, were aware of the product’s flaws prior to purchase, or decide they no longer desire the product.

Please be aware that you must return the item to the merchant where you purchased it if you want a refund. More of our Return & Refund Policy, read on.

Your statutory rights are not affected by this policy.

Fill up the Warranty Form

Complete the form below and provide as much information as possible so that we can properly resolve the issue.


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